Below are some common questions and answers about OKCIC’s Automated Prescription Refill System
Q: My prescription number isn’t working. What do I enter?
A: Your prescription number is a 7-digit number under the barcode of your prescription label. Please make sure this number starts with a 3 and excludes any letters when entering it on your phone.
Q: Do I enter the letter in front of the prescription number?
A: No, do not enter the letters you see in the prescription number. Only enter the 7-digit prescription number that starts with a 3.
Q: My prescription isn’t being accepted, but it starts with a 3.
A: Please make sure you’re entering all 7 digits. If you continue to have issues, please call (405) 595-3100 opt. 2.
Q: What if I’m out of refills or the prescription is expired?
A: You can still use the automated system. The Pharmacy will contact your provider to renew your prescription.
Q: My prescription is expired, but I still have refills left. Can I still receive remaining refills?
A: No, the Pharmacy will need to contact your provider to renew your prescription.
Q: What if my prescription number does NOT start with 3?
A: Call (405) 595-3100 option 2 and speak to a Pharmacy staff member.
To use OKCIC’s Automated Prescription Refill System, please call OKCIC’s Pharmacy at (405) 595-3100 opt. 1.
