During the COVID-19 pandemic OKCIC is taking the necessary precautions to keep patients and staff safe. Going forward, the following rules will apply:
Oklahoma City Indian Clinic reserves the right to refuse services to anyone who does not abide by Clinic rules, becomes belligerent or abusive, or is under the influence of alcohol or drugs.
A “Current Medical Patient” is considered to be a patient who has been seen by one of the Clinic’s medical providers within the last year. By law, prescriptions with refills expire after one year (prescriptions for pain medication expire sooner). In order to continue receiving medication, you must follow the provider’s treatment plan and keep your appointments. If you have not been seen by an OKCIC provider in over one year, you will not be able to receive prescriptions. If a patient has NOT had a medical appointment at the Clinic in over three years, their chart becomes inactive. The patient will need to go through the new patient process again. It is recommended to keep your chart current and have a basic check-up once per year.
The patient, legal guardian, natural parent, or the patient’s personal representative has the right to satisfactory resolution of issues that may occur in connection with his/her health care. He/she may file a complaint through the Patient’s Complaint and Grievance Procedure. During the resolution process, some patients may elect to request a different Primary Care Provider (PCP). The process for making this change is outlined in the Medical Policy and Procedure Manual (Empanelment Policy).
The Privacy Act of 1974 is intended to prevent invasion of the privacy of individuals. A patient has the right to expect that all communications and records pertaining to his or her care should be treated as confidential. The consent of the patient for disclosure of his record shall be required unless otherwise specified under the facility’s established rules and regulations. In the event you should require information contained in your medical record you must sign a RELEASE OF INFORMATION FORM specifying the information to be released and to whom the information shall be released. THIS FORM MUST BE FILLED OUT COMPLETELY IN ORDER TO PROCESS ANY REQUESTS FOR RECORDS.
The specified information will be copied from your record and mailed to the individual or agency indicated by the patient on the Release of Information form. The RELEASE PROCEDURE WILL TAKE UP TO TEN (10) BUSINESS DAYS FOR PROCESSING, unless deemed an emergency by clinic staff. PLEASE ALLOW A TWO-WEEK NOTICE FOR ALL MEDICAL RECORD REQUESTS. The first copy will be provided free of charge. There will be a charge of .25 cents per page for additional copies.
You can help expedite the process of releasing your medical information by filling out the release form completely and by providing the complete name and address of where the medical records are to be sent.
According to Oklahoma City Indian Clinic and Indian Health Service rules and regulations, please complete the required form and allow time for it to be processed.
Questions regarding the release of information should be directed to Medical Records at ext. 251.
OKCIC does not give copies of CDIB’s, birth certificates, or social security cards. You must get these documents from the appropriate agencies.
If an Indian Health Care referral has been written for you by an OKCIC provider, please note the following:
After hours and emergency care:
A current driver’s license, state issued photo I.D. or current Tribal ID is required by law to pick up prescriptions for controlled substances.
Generic drug policy
Patients who receive care at Oklahoma City Indian Clinic do not have the option to choose brand name or generic. You must accept what is available from the Clinic pharmacy or you may request a written prescription to be filled at a retail pharmacy at your expense. Generally, generic drugs are less expensive but occasionally, because of contract negotiations the opposite is true. In those instances the Clinic will supply brand name medications.
All refill requests must be made through the automated phone system, or online here. Call (405) 948-4900 and follow prompts.
You must know your current prescription number and chart number.
Can it be refilled?
Refills are designated on your prescription bottle. If you do not have refills, you will need to allow up to three additional days in the event no refills are designated on the bottle. By law, prescriptions with refills expire after one year. In order to continue receiving medication, you must follow the provider’s treatment plan and keep your appointments. If you have not been seen by an OKCIC provider in over one year, you will not be able to receive prescriptions. Lost/stolen medications will not be replaced unless a police report is presented.
Information you will need to provide:
Please have this information ready before you call the automated refill line.
To avoid running out of medication:
Text messaging notification is available. Please sign up with a Pharmacy team member if you are interested in receiving this service.